FAQs about our Vision Discount Program

Q.   What is the vision program? Does it include eye examinations? Does it include contact lenses?
A.    The vision program offers discounts on eyewear and eye care at more than 45,000 participating providers at 21,000 optical locations throughout the United States. Providers include national optical chains such as LensCrafters, Pearle Vision, JCPenney Optical, and Sears Optical as well as regional chains and thousands of independent practitioners.

Q.   Is our discount program insurance?
A.   No. This program is NOT insurance. It is a discount program and does not make payments to providers. You are obligated to pay the provider or make payment arrangements at the time of service.

Q.   Can members use this program if they already have vision insurance?
A.    Yes. In most cases our program can be utilized to eliminate or reduce the deductible. Once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.

Q.   Is there a limit on the number of times the program can
be used?
A.    There is no limit on the number of times the member or family* member can take advantage of the savings provided by our program.

Q.   Does the discount program include family members?
A.    It includes the member, their spouse and any IRS dependents.

Q.   Why does the discount vary from 20% to 60%?
A.    Many variables go into the calculation of the discount such as where you live, location, hours of operation, and one-hour service capability.

Q.   Can members receive the discount at any optical location?
A.    No. Members must go to an optical location that is contracted with us to receive a discount. Our providers include national, regional and local chains as well as thousands of independent professionals. Click here to locate participating providers. You may also call Member Services at 1-877-851-0101 Monday through Friday from 8:00AM to 8:00PM Eastern time.

Q.   Do members receive a discount if the store is running a sale?
A.    The location will not combine our contracted discount with the sale price.

Q.   Do the retail locations mark up the merchandise to give the discount?
A.    No. Members receive the discount because we bring the buying power of over 10 million members to the optical retailers participating in the program.

Q.   How do members nominate their doctor or optician for our program?
A.    Ask if your vision provider would like to be part of our network. If yes, simply have your vision provider call us toll free at 1-877-851-0101 to join.

Q.   If I enroll and wish to cancel, how do I do so?
A.   Simply call Member Services toll-free at 1-877-851-0101 Monday through Friday 8:00AM to 8:00PM Eastern time, or write to Alliance HealthCard of Florida, Inc., PO Box 610810, Dallas, TX 75261. If you cancel your membership within the first 30 days after the Effective Date, you will receive a full refund within 30 days.

*Family is defined as your spouse and any IRS dependents.
This Vision Discount Program is NOT insurance.